Your opinion is very important to us. Thanks to it, we can improve the quality of our products and services. The customer satisfaction survey consists of several questions. We cordially invite you to complete the survey. Your responses will be treated confidentially.

1. How many years has your company been cooperating with Grupa Azoty POLICE?

Less than 6 months6 months to 1 year1 to 3 years3 to 5 years5 years and more



HOW IMPORTANT FOR YOU ARE THE FOLLOWING ASPECTS?


CUSTOMER SERVICE



2. How important is service organization for you?

Most importantImportantSlightly importantNot important


3. How important is completeness and correctness of product documentation for you?

Most importantImportantSlightly importantNot important


4. How important is application service for you?

Most importantImportantSlightly importantNot important


5. How important is the quality of personal contacts for you?

Most importantImportantSlightly importantNot important


PRODUCTS


6. How important is the technical quality of the product for you?

Most importantImportantSlightly importantNot important


7. How important is the stability and repeatability of the product parameters for you?

Most importantImportantSlightly importantNot important


8. How important is adjusting the product to your needs?

Most importantImportantSlightly importantNot important


ORGANIZATION OF TRANSPORT


9. How important is delivery timeliness for you?

Most importantImportantSlightly importantNot important


10. How important is efficiency of loading for you?

Most importantImportantSlightly importantNot important


11. How important is waiting time for loading for you?

Most importantImportantSlightly importantNot important


COMMERCIAL TERMS AND CONDITIONS


12. How important is the product price for you?

Most importantImportantSlightly importantNot important


13. How important are terms of payment for you?

Most importantImportantSlightly importantNot important


14. How important is a level of merchant credit for you?

Most importantImportantSlightly importantNot important


15. How important is the ratio of the quality against the price of the product for you?

Most importantImportantSlightly importantNot important


CLAIMS PROCESS


16. How important is the way of handling the claims for you?

Most importantImportantSlightly importantNot important


17. How important is the time of handling the complaint for you?

Most importantImportantSlightly importantNot important


HOW DO YOU EVOLUATE GRUPA AZOTY POLICE THE FOLLOWING ASPECTS?


CUSTOMER SERVICE


18. How do you evaluate Grupa Azoty POLICE in service organization?

Very goodGoodAveragePoorVery poor


19. How do you evaluate Grupa Azoty POLICE regarding correctness of product documentation?

Very goodGoodAveragePoorVery poor


20. How do you evaluate Grupa Azoty POLICE regarding application service?

Very goodGoodAveragePoorVery poor


21. How do you evaluate Grupa Azoty POLICE regarding quality of personal contacts?

Very goodGoodAveragePoorVery poor


PRODUCTS


22. How do you evaluate Grupa Azoty POLICE in terms of technical quality of the product ?

Very goodGoodAveragePoorVery poor


23. How do you evaluate Grupa Azoty POLICE regarding stability and repeatability of the product parameters?

Very goodGoodAveragePoorVery poor


24. How do you evaluate the product of Grupa Azoty POLICE regarding adjusting the product to your needs?

Very goodGoodAveragePoorVery poor


ORGANIZATION OF TRANSPORT


25. How do you evaluate the product of Grupa Azoty POLICE regarding delivery timeliness?

Very goodGoodAveragePoorVery poor


26. How do you evaluate the product of Grupa Azoty POLICE regarding efficiency of loading?

Very goodGoodAveragePoorVery poor


27. How do you evaluate the product of Grupa Azoty POLICE regarding waiting time for loading?

Very goodGoodAveragePoorVery poor


COMMERCIAL TERMS AND CONDITIONS


28. How do you evaluate the product of Grupa Azoty POLICE regarding product price?

Very goodGoodAveragePoorVery poor



29. How do you evaluate the product of Grupa Azoty POLICE regarding terms of payment?

Very goodGoodAveragePoorVery poor



30. How do you evaluate Grupa Azoty POLICE regarding provided level of merchant credit?

Very goodGoodAveragePoorVery poor



31. How do you evaluate Grupa Azoty POLICE in ratio of the quality against the price of the product?

Very goodGoodAveragePoorVery poor


CLAIMS PROCESS



32. How do you evaluate Grupa Azoty POLICE in way of handling the complaints?

Very goodGoodAveragePoorVery poor



33. How do you evaluate Grupa Azoty POLICE time of handling the complaint ?

Very goodGoodAveragePoorVery poor


PLEASE SHORTLY ANSWER THREE ADDITIONAL QUESTIONS:

1. What hinders the co-operation with Grupa Azoty POLICE?





2. What are the advantages of co-operation with Grupa Azoty POLICE?:




3. Please, note eventual other topics or subjects regarding cooperation with Grupa Azoty POLICE.:


KNOWLEDGE BASE

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